InterMountain ESD - Notice history

All systems operational

Notice history

Dec 2025

No notices reported this month

Nov 2025

Scheduled Maintenance
  • Completed
    November 28, 2025 at 2:00 PM
    Completed
    November 28, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    November 28, 2025 at 2:00 AM
    In progress
    November 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 28, 2025 at 2:00 AM
    Planned
    November 28, 2025 at 2:00 AM
    As part of IMESD's regularly scheduled maintenance plan, the IT Department will be performing system maintenance. During this time, IT systems may be intermittently unavailable. We recommend planning accordingly to minimize disruption.
Canva
  • Resolved
    Resolved

    All Canva access has been fully restored. An additional issue was identified during verification and has been resolved. End users have confirmed that all services are functioning normally. If anyone experiences further issues, please contact the Helpdesk for assistance.

  • Monitoring
    Monitoring

    The Canva SAML issue appears to be resolved. We are currently confirming functionality with end users to ensure access is fully restored. Another update will be provided once verification is complete.

  • Update
    Update

    Canva has not provided any response or progress update overnight regarding the SAML certificate fix. We are continuing to wait for their support team to complete the update on their end. Further information will be shared as soon as it becomes available.

  • Update
    Update

    Canva has confirmed our diagnosis of the SAML issue. Their team requested our updated certificate and it has been provided. They will be applying the update on their end, and access should be restored once their support completes that change. Further updates will be shared as we receive them.

  • Identified
    Identified

    The IMESD team has identified the issue with the vendor’s product affecting our Canva SAML integration. We have provided detailed findings to the vendor, but they have not yet responded. We are currently awaiting restored administrative access so we can complete recovery. Further updates will be posted as we receive them.

  • Investigating
    Investigating

    We are currently experiencing an issue with Canva single sign-on (SSO). Users attempting to log in with district accounts may receive an access error. We’re working with Canva to restore SSO functionality as quickly as possible.

Scheduled Maintenance
  • Completed
    November 07, 2025 at 2:00 PM
    Completed
    November 07, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    November 07, 2025 at 2:00 AM
    In progress
    November 07, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 07, 2025 at 2:00 AM
    Planned
    November 07, 2025 at 2:00 AM
    As part of IMESD's regularly scheduled maintenance plan, the IT Department will be performing system maintenance. During this time, IT systems may be intermittently unavailable. We recommend planning accordingly to minimize disruption.
Chromebook Login Issues
  • Resolved
    Resolved

    We have not seen any continued issues with Clever login on Chromebooks, so we are marking this as resolved. Clever's status page still states that an outage is ongoing, but it has not been updated in a significant period of time and Google declare the issue as resolved late this morning.

  • Monitoring
    Monitoring

    It appears that Google has resolved this issue and users should now be able to sign in successfully, we will continue to monitor.

    https://support.cloud.google.com/portal/system-status?product=WORKSPACE

  • Update
    Update

    Adding additional incident information.

  • Investigating
    Investigating

    There is currently a widespread issue involving both Google and in-turn Clever that is affecting Chromebook logins, including but likely not limited to Clever Badge logins. We are monitoring what we hear regarding this issue.

    https://status.clever.com/incidents/0vffcjzvvppr

Oct 2025

Azure Front Door - Connectivity issues
  • Resolved
    Resolved

    Microsoft has stated on their outage page that they are monitoring the recovery of this outage.

  • Monitoring
    Monitoring

    The login appears to be fixed. But Microsoft has still not marked the issue as fully resolved.

  • Identified
    Identified

    Starting at approximately 16:00 UTC, customers and Microsoft services that leverage Azure Front Door (AFD) may have experienced issues resulting in latencies, timeouts and errors. We have confirmed that an inadvertent configuration change as the trigger event for this issue.

    Customers may have experienced problems accessing the Azure management portal.

Global AWS Outage
  • Resolved
    Resolved

    Clever now indicates that the issue has been resolved.

  • Update
    Update

    AWS and most connected service providers have reported that earlier issues have been resolved. However, Clever is still experiencing partial outages that may continue to affect some users’ access or functionality.

    You can monitor ongoing updates directly on Clever’s status page: https://status.clever.com/

    We’ll provide additional information if the situation changes.

  • Update
    Update

    Additional impacted services have been identified and are being added to this notification due to the ongoing AWS outage.

  • Monitoring
    Monitoring

    Amazon Web Services (AWS) is currently experiencing a widespread service outage that is impacting multiple cloud-based products and websites. As a result, some websites and services may be unavailable or not functioning properly.

    We are monitoring the situation closely and will provide updates as more information becomes available.

    For the latest details on AWS recovery status, please visit: https://health.aws.amazon.com/health/status

Clever Portal not loading for Students and Teachers
  • Resolved
    Resolved

    From Clever (https://status.clever.com):

    Resolved - We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

  • Monitoring
    Monitoring

    From Clever (https://status.clever.com):

    Monitoring - A fix has been implemented and we are monitoring the results
    Oct 15, 2025 - 12:00 PDT

  • Update
    Update

    From Clever (https://status.clever.com):

    Update - Clever is experiencing a wide-spread issue with the Portal and Dashboard not loading for all user types. We are investigating the issue and will provide regular status updates. In the meantime, users should be able to access their learning applications by going directly to the application and using the "Sign in with Clever" option.

  • Investigating
    Investigating

    From Clever (https://status.clever.com):

    Investigating - Clever is experiencing an issue with some reports of the Portal not loading for Students and Teachers on the west-coast. We are investigating the issue and will provide regular status updates.

Union County Schools Internet Outage
  • Resolved
    Resolved

    This incident has been resolved. There was a power outage that resulted in a back solution not working as planned.

  • Identified
    Identified

    The problem provider has been identified and contacted. We’ll share an estimated time of resolution as soon as it becomes available.

  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025 to Dec 2025

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